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Customer support · Process Automation Pros LLC
Technical Support When You Need It
Process Automation Pros provides technical and administrative support for customers using Microsoft cloud services, workflow automation solutions, integrations, and systems implemented or managed by our team.
If you are experiencing a technical issue, licensing or subscription issue, configuration problem, service interruption, or need assistance with a supported solution, contact our support team using the methods below.
Customer support
Contact Technical Support
Support is publicly accessible. Submit the request below or contact our support team by email.
Submit a Support Request
Fields marked required help us understand and route your request. Do not include credentials or authentication secrets.
Your support request has been received. A member of the Process Automation Pros support team will review your request and contact you using the information provided.
We could not submit your request. Please try again or email support@processautomationpros.com.
A clear support process
What Happens After You Contact Support?
Process Automation Pros is your support contact for solutions within the applicable support relationship. We receive, investigate, manage, and communicate the issue through to resolution or appropriate escalation.
We determine service, scope, and impact.
We establish affected systems, users, business impact, and urgency.
We investigate relevant components.
We examine configuration, service health, permissions, software, integrations, and other relevant components.
We work toward resolution.
We troubleshoot and resolve issues within our support scope, coordinating with your team as needed.
We coordinate or escalate.
When an issue requires Microsoft, a distributor, software vendor, or another provider, we coordinate or escalate through the appropriate support channel when applicable.
We communicate progress and outcome.
We keep the customer informed and share resolution information and next steps.
Microsoft cloud customer support
Microsoft Cloud Support
Process Automation Pros assists supported customers with administrative and technical issues involving Microsoft cloud products and services.
Microsoft 365 administration
Assistance is provided based on the supported customer relationship and issue scope.
Account and access issues
Assistance is provided based on the supported customer relationship and issue scope.
Licensing and subscriptions
Assistance is provided based on the supported customer relationship and issue scope.
Exchange Online
Assistance is provided based on the supported customer relationship and issue scope.
Microsoft Teams
Assistance is provided based on the supported customer relationship and issue scope.
SharePoint Online
Assistance is provided based on the supported customer relationship and issue scope.
OneDrive
Assistance is provided based on the supported customer relationship and issue scope.
Microsoft Entra ID
Assistance is provided based on the supported customer relationship and issue scope.
Intune and device management
Assistance is provided based on the supported customer relationship and issue scope.
Microsoft Azure
Assistance is provided based on the supported customer relationship and issue scope.
Microsoft Power Platform
Assistance is provided based on the supported customer relationship and issue scope.
Service health investigation
Assistance is provided based on the supported customer relationship and issue scope.
Configuration troubleshooting
Assistance is provided based on the supported customer relationship and issue scope.
Security and permissions
Assistance is provided based on the supported customer relationship and issue scope.
Subscription and billing coordination
Assistance is provided based on the supported customer relationship and issue scope.
When an issue requires action by Microsoft or an authorized Microsoft distributor, Process Automation Pros will work through the appropriate partner support channel and coordinate the issue on the customer's behalf when applicable. Process Automation Pros is an independent services provider and is not Microsoft.
Support availability and scope
Support Availability and Scope
Support availability may depend on the customer's agreement, managed service plan, licensing relationship, or project. Support scope and applicable terms are established with the customer. No contractual response-time guarantee or continuous availability is stated here.
Standard Support Hours
Hours and availability are governed by the applicable customer agreement or service plan. Eastern Time is the applicable time zone.
Support Email
Urgent issues
Indicate “Critical” when opening a request and describe the business service outage and scope. Availability and escalation are handled under the applicable customer support relationship.
Licensing & subscription support
Ask about licensing →Licensing & Subscription Support
Customers can contact Process Automation Pros about supported Microsoft subscription and licensing questions, including new licenses, license changes, subscription changes, renewals, billing questions, service provisioning, user licensing, and product selection. Available transactions depend on the customer relationship and current service arrangements. We do not represent that every transaction can be completed directly by Process Automation Pros.
Privacy & security
Share only what is needed to diagnose the issue
Submit support requests over HTTPS. We use the contact details and technical information submitted to review and respond to support requests. Do not send passwords, MFA codes, private keys, payment card information, or other authentication secrets. See our Privacy Policy for additional information.